Frequently Asked Questions

We offer access to all officially released seating categories for the concert, subject to availability. Categories typically include general admission standing nearest the stage and reserved seated sections set further back, though the exact names and the seating map are confirmed by the organiser ahead of the event. Availability shifts as the date approaches, so the live event card on the site shows what is currently on sale. We do not invent tiers or label seats beyond what the organiser officially releases.

Tickets are delivered no later than 2 days before the event date. Tickets are delivered as mobile tickets via a ticketing app. In rare cases, tickets may be provided as a PDF. Your booking confirmation reaches your email immediately after payment, while the tickets themselves follow within that window before the show. Instructions for opening or transferring the mobile ticket go to the same email address you enter at checkout, so use one you can access on your phone on concert day.

This website is operated by {legal_name} as an independent ticket concierge service. We are not affiliated with, endorsed by, or connected to Imagine Dragons, their management, the venue, or the event organiser. Tickets are sourced through a global network of verified secondary-market partners, which is why prices are set by sellers and may differ from face value. All trademarks and artist names appear on this site for identification purposes only.

If the event is cancelled by the organiser, a full refund will be issued. The cancellation has to be official and the event not rescheduled for the refund to apply. Refund requests are handled through our support team — email support@imaginedragonsabudhabi.com with your order details and we will confirm the next steps. We do not quote fixed processing times or percentages here, because they depend on the payment provider and on the organiser's confirmation that the event will not go ahead.

If the concert is postponed, your existing tickets stay valid for the rescheduled date. No action is needed to keep your booking — the same tickets carry over automatically to the new date. If that date does not work for you, write to support@imaginedragonsabudhabi.com as early as possible and we will review the options for your specific order. Refunds for postponed events, as opposed to cancelled ones, are not guaranteed, since the concert is still going ahead.

In most cases tickets can be transferred to another person. The exact method depends on the ticketing platform used for delivery: some support direct in-app transfers between accounts, while others need coordination through our support team. Start by checking the app your mobile ticket arrives in, and if a transfer option is not obvious, email support@imaginedragonsabudhabi.com with your order number. We will walk you through the steps available for your specific tickets so the new holder can enter without trouble.

Yes — you can book multiple tickets together in a single order and checkout. Adding several seats in the same category keeps a group together where availability allows, and the full set is delivered to the one email address used at checkout. For larger group or corporate requests, contact support@imaginedragonsabudhabi.com before booking so we can confirm what is available and coordinate delivery. Each order is processed and delivered as one batch rather than as separate, individually arriving tickets.

Age policies are set by the venue and the event organiser and can vary by section. Some areas may admit all ages with parental guidance, while others enforce a minimum age, and standing sections sometimes carry stricter rules than seated ones. Check the event details for the confirmed policy, and note that minors are usually required to be accompanied by an adult holding a valid ticket. Where a minimum age applies, valid photo ID may be requested at the entrance.

Open-air venues generally prohibit large bags, professional cameras with detachable lenses, outside food and drink, recording equipment, laser pointers, and any pyrotechnics. Security screening is carried out at every entrance, so travelling light speeds up your entry. The definitive list is published by the venue for each event and takes precedence over any general guidance, so check the venue's own rules for your concert date before you set out.

All sales are final, so orders cannot generally be cancelled once payment is complete. Tickets are reserved or purchased for your specific order as soon as you pay, which is why cancellation requests are reviewed only case by case depending on timing and circumstances. If you need to raise one, contact support@imaginedragonsabudhabi.com as early as possible with your order details. Refunds are not guaranteed for cancellation requests, and we will tell you upfront what is possible for your order.

Present your mobile ticket at the gate directly from your phone, with the ticketing app installed and the screen brightness turned up before you reach security. Doors usually open well ahead of the headline set, and screening is standard at every entrance, so arriving at least 60 minutes before the advertised start time leaves room to clear security and find your section. Keep your phone charged — a power bank is worth carrying for a long open-air show.