Refund Policy

If the event is cancelled and not rescheduled, you receive a full refund of the amount you paid, including the service fee. We will contact you by email; you can also write to support@imaginedragonsabudhabi.com.

If the event is postponed or moved to another date or venue, your tickets remain valid for the new date and are not refunded. If the organiser offers refunds for the original tickets, we pass that refund on to you on the same terms — contact us at support@imaginedragonsabudhabi.com to check whether this applies to your order.

If your tickets do not arrive on time or are not valid for entry for a reason not caused by you, our Buyer Guarantee applies: comparable or better replacement tickets at no extra cost, or a full refund including the service fee.

• change of plans, illness, travel or visa problems;
• not attending the event;
• changes to the line-up, programme or start time made by the organiser;
• refusal of entry because of venue rules, your conduct or late arrival;
• tickets lost or passed on to someone else after delivery.

Write to support@imaginedragonsabudhabi.com with your order number. Approved refunds are paid to the card used for the order, in the currency charged, usually within 5–10 business days. Differences caused by exchange rates or your bank's fees are not refunded.

Most issues are solved faster by our support team than by a bank dispute. If a dispute is opened for an order that was delivered as described, we will provide your bank with the order and delivery records.