Terms of Sale

We are an independent ticket reseller on the secondary market. We are not the event organiser, the venue, the performer or an official box office, and we are not affiliated with any of them unless the Website says so. We buy tickets from official ticketing platforms and established secondary-market suppliers and resell them in our own name.

3.1. Prices are set by us and may be above or below the face value printed on the ticket.

3.2. All mandatory fees, including our service fee, are included in the price shown at checkout.

3.3. You are charged in the currency shown at checkout. Amounts shown in other currencies are approximate; your bank may apply its own exchange rate or fees.

3.4. Card payments are made in a secure payment form on the order page and protected by 3D Secure where your bank supports it.

4.1. Your order is confirmed when the payment succeeds. We send an order confirmation to the email address given in the order.

4.2. You receive tickets in the category you ordered. Exact seats are assigned by the supplier or the organiser unless the listing names specific seats.

4.3. We may cancel an order and refund it in full if we suspect fraud or unauthorised use of a payment card.

5.1. Tickets are delivered no later than 48 hours before the event starts. For orders placed later, tickets are delivered within 4 hours of payment and before the event starts.

5.2. Most tickets are mobile tickets, transferred through the official ticketing app or account; in some cases tickets are sent as a PDF. Delivery instructions are sent to the email address given in the order.

5.3. Some organisers release mobile tickets only close to the event date. In that case delivery follows the organiser's release and still meets the deadline in 5.1.

5.4. You are responsible for giving a correct email address and phone number and for accepting a ticket transfer when asked. If your tickets have not arrived by the deadline, contact us at support@imaginedragonsabudhabi.com straight away.

Every order is covered by our Buyer Guarantee: your tickets are valid for entry, are in the category you ordered and arrive on time. If they do not, we provide comparable or better replacement tickets at no extra cost, or a full refund including the service fee. The Buyer Guarantee page sets out the details.

Tickets are non-refundable once the order is confirmed, except as set out in our Refund Policy or where the law requires a refund. If the event is cancelled and not rescheduled, you receive a full refund including the service fee. If the event is postponed or moved, your tickets remain valid for the new date.

Changes to the line-up, programme, start time or seating plan are made by the organiser. They are not a cancellation and do not by themselves give a right to a refund.

You must follow the venue's and the organiser's rules, including age limits, ID checks and prohibited items. If entry is refused because of these rules, your conduct or late arrival, the ticket is not refunded.

If something is wrong with your order, please contact us first at support@imaginedragonsabudhabi.com — we can usually solve it faster than a bank dispute. If a payment dispute is opened for an order that was delivered as described, we will provide your bank with the order and delivery records. Tickets in a disputed order may be cancelled while the dispute is open.

Our total liability for any order is limited to the amount you paid for it. We are not liable for indirect losses, such as travel or accommodation costs. Nothing in these Terms limits liability that cannot be limited by law.

These Terms are governed by the laws of the State of Florida, USA, and disputes are subject to the courts of Florida. This does not affect any mandatory consumer protection rights you have in your country of residence.